We don’t have outside shareholders and our board is made up of members. The only shareholders we answer to are our members. That’s a good thing. It allows us to focus on innovative products and services that make it easy and convenient to bank anywhere at any time. That means getting things done quickly by phone, email or online rather than waiting in line.
Our members also share in our financial success because the value we create is returned directly to members in the form of lower fees, no fees and market leading rates. You also can opt into our Owner Participate Rebate that returns excess year-end earnings in the form of additional earnings on savings and interest rebates on loans.
We take service seriously, too. That’s why we regularly survey members to track how we’re doing. They tell us that we’re doing quite well, with over 90 percent rating us “very good” or “excellent” when it comes to the services members say are important to them.