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DEBIT CARDS

Stay Informed With Card Activity and Fraud Alerts:  It’s as easy as 1, 2, 3

Stay informed and in control with real-time, automated Purchase Alerts.  Manage your alert preferences online, anywhere.  You decide which notification is right for you, such as exceeding a specific amount or a transaction made outside of the United States.  You can even choose to receive alerts via text messaging, email or both.  It’s easy as 1, 2, 3.

Fraud Alerts help you to manage your account activity and quickly identify potentially fraudulent transactions. When you provide us with your mobile number, we will automatically sign you up to receive automated alerts to your mobile device using Text Messaging and/or Pre-Recorded Digital Voice Phone Calls.

Easy as 1, 2, 3

  1. Set up Fraud Alerts on your cards here.  Manage your account activity and get notified if fraud or unusual activity is detected.
  2. Set up Purchase and Activity Alerts on your cards here. Get Alerts via email or text for Signature based transactions using your debit card and credit transactions you select.
  3. Set up alerts in Online Banking here. 

Credit Card Alerts & Controls

Debit Purchase Alerts

Enjoy the Benefits of Your New Chip Card:  Big Protection. Tiny Chip.

Now available are EMV Chip Cards offering you a new level of protection for your debit card transactions.  Chip cards are the latest in payment card technology, providing increased acceptance in the U.S. and around the world.  Chip cards give you an added layer of protection against fraud for purchases made at the Point-of-Sale and at ATMs. Learn more about Chip Cards here.

If you ever have problems with your debit card or need to order a new card, we’re here for you, too. Just give us a call at (800) 338-6739.

FAQs
Get Answers To Your Most Common Questions

What is a chip enhanced card?

New Deere Employees Credit Union chip-enhanced debit cards contain an embedded microchip.  This chip holds information that is encrypted, making it extremely difficult for the card to be copied or counterfeited.  Rather than swiping the card, it is inserted into a chip-enabled terminal to complete the transaction.  In addition to the embedded microchip, new debit cards will still have a magnetic stripe on the back so purchases can be made by swiping the card at merchants that have not yet switched to chip-enabled terminals.

How do I activate my debit card?

Dial (866) 985-2273 to activate your debit card.

  1. Enter last 4 digits of Social Security#
  2. Enter CVV2 value on back of card
  3. Enter card expiration date
  4. Enter your 4 digit PIN (Personal Identification Number)

If you are experiencing issues, please contact member services at (800) 338-6739 for assistance.

Are there currency conversion fees to use my Visa debit card internationally?

The Credit Union does not charge a conversion fee to use your debit card out of the United States.

Can I use my Visa credit or debit card internationally?

Yes, you can. To use your debit card internationally, please contact the Credit Union at (800) 338-6739 with your travel dates and the country/countries you are traveling to.

To mark your Visa credit card for travel please call Visa Card Services at (855)710-3059. You may also do this through Online Banking. Within Online Banking, under Account Information tab, click on the Credit Card Link. You may also select the gear wheel to the left of your credit card and click on Manage Card. Both of these options launch to My Card Info page by selecting Account Services link at the top.

What do I do if my Visa debit card does not work?

It is important for you to keep your contact information up to date. If there are suspicious transactions and our Card Services cannot contact you, the card could be restricted. If you have used an invalid PIN several times your card could be locked out. If you have reached your daily withdrawal limit, this could be another reason your card is not working. Please contact us at (855) 710-3059 or by sending us a message in the Secure eMailbox within your Online Banking account.

What is the difference between a credit card and a debit card?

A Visa debit card is linked to your checking account and uses funds available for purchases.

A Visa credit card is an open line of credit that you borrow against and are responsible to pay back.

My debit card is expiring. When I can I expect a new one?

The expiration date on your debit card means that it can be used until the last day of the month shown. A new card is ordered at the beginning of the month in which they expire and then it takes approximately 7-10 business days to receive them.

Do the balances displayed in mobile banking (mBanking) take in to account recent debit card activity or payments?

Yes, the Available Balance on an account reflects pending activity including debit card activity.

How long does it take to get a replacement Visa debit card if my card is lost or stolen?

Debit cards are not processed locally and can generally take 7-10 business days to be received. We want to help you during this time with whatever you may need. If you haven’t already reported your card as lost or stolen, please call us at (855) 710-3059 to do so.

Does the Visa debit card have an annual fee?

No, the Credit Union does not charge an annual fee for the debit cards.

Can I change my Visa debit card PIN number?

Yes. Please dial (866) 985-2273 to activate your debit card.

  1. Enter last 4 digits of Social Security#
  2. Enter CVV2 value on back of card
  3. Enter card expiration date
  4. Enter your 4 digit PIN (Personal Identification Number)

If you are experiencing issues, please contact member services at (855) 710-3059 for assistance.

What should I do if I am out of town and my credit or debit card is declined and I know that the funds are available?

Please contact the credit union by calling:

(855) 710-3059  for your debit card

(855)779-1061 for your credit card

Can I get money from my savings account with my Visa debit card?

Yes.  When making a withdrawal from an ATM, simply select Savings from the Account menu.  Next, enter the amount you want to withdrawal from your available funds.  Finally, finish answering any additional questions, and if available, the funds will be disbursed to you.

How can I get my PIN for my Visa Debit and/or my Visa Credit Card?

For Visa Debit Cards please call (866) 985-2273.

For Visa Credit Cards, please call Visa Card Services at (888) 886-0083

Can I have a debit card if I only have a savings account?

Yes.  Howevever, members with only have a savings account may only use their debit card at an ATM machine.  A debit card linked to a savings cannot be used at a Point-of-Sale terminal.  If you prefer more access – anywhere Visa debit cards are accepted – please call us and we will assist you in opening a checking account.

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