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Frequently Asked Questions

Here are some FAQs that will assist you with your online banking needs

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What do I do if I forgot the answers to my security questions in Online Banking?
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Q: What do I do if I forgot the answers to my security questions in Online Banking?

In the event that you are asked to answer your security questions and you do not remember your answers, you may re-enroll in Online Banking using the “forgot your password” link on the log on page. By re-enrolling in Online Banking, your pending Online Banking bill payments or transfers will not be affected and you will not need to update any of your Online Banking preferences such as email address or statement preferences.

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What is the difference between mobile banking and online banking?
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Q: What is the difference between mobile banking and online banking?

Online Banking is the primary way to manage your mobile or online interface. Mobile banking will allow you to complete many functions such as transferring funds, checking balances, depositing checks, paying and managing bills and locating an ATM. Online Banking has those features and many others.

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How do I apply or enroll in online banking?
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Q: How do I apply or enroll in online banking?

To enroll for Online Banking, click on the “First Time User” link in the Online Banking login box on the home page. You will be asked to provide your account number, email address on file at the credit union and your last name for verification. A temporary password will then be emailed to you. Once received, enter your temporary password. Then follow the simple instructions and you will be on your way to banking online.

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Will I need to reschedule my pending bill payments or transfers in online banking if I re-enroll using the "Forgot Your Password?" link on the login screen?
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Q: Will I need to reschedule my pending bill payments or transfers in online banking if I re-enroll using the "Forgot Your Password?" link on the login screen?

No, your pending Online Banking bill payments or transfers will not be affected by re-enrolling in Online Banking. Also, you will not need to update any of your Online Banking preferences such as email address or statement preferences.

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What happened to Quicken Web Connect after Online Banking upgrade?
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Q: What happened to Quicken Web Connect after Online Banking upgrade?

On Tuesday 1/21/14, Online Banking was upgraded to a new platform. Changing Online Banking platforms requires Intuit the parent company of Quicken and Mint.com to redevelop their download software thus creating an approximate two week window where you will be unable to download your data using the Quicken Web Connect integration. During this time you will be able to login into Online Banking and download the transactions manually. We apologize for any inconvenience this may cause.

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Is there a monthly fee for online banking and/or online bill payment?
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Q: Is there a monthly fee for online banking and/or online bill payment?

No, there are no fees for Online Banking, and we offer unlimited Online Bill Payment FREE for all members who have online or mobile banking account access!

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How much of my account history can I view in online banking?
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Q: How much of my account history can I view in online banking?

You may obtain six months of activity through Online Banking. You can also view up to 13 months of statements in Online Banking if you are enrolled in eStatements.  

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How do I change online banking security quesitons?
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Q: How do I change online banking security quesitons?

You can change your Online Banking security questions by logging into Online Banking, then select the My Profile tab and then select Security Questions and Answers.

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How do I access my VISA card in online banking?
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Q: How do I access my VISA card in online banking?

You can track and manage your VISA credit card through MyCardInfo located in Online Banking. While logged into Online Banking, select the Account Information tab towards the top left of the page and click on the Credit Card Link. You may also select the gear wheel to the left of your credit card and click on Manage Card. Both of these options launch to My Card Info where you can make payments and view additional credit card information.

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What is new with online banking security?
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Q: What is new with online banking security?

On Tuesday 1/21/14, Online Banking will be upgraded to a new platform. The new platform password requirements have increased to protect for account. Please read below for more information about the new requirements and update your password. Your password must be between 8 and 20 alphanumeric characters (a-z, 0-9). Capital letters (A-Z) and only these special characters can be used !#$%&()+,/;?[\]^`{|}*' Please note that you cannot use the following as a new password: •    Your personal information, such as Social Security Number, mailing address, birth date •    Commonly used words, such as "password" •    Consecutive or repetitive passwords, such as "1234" "aaaa" We have also provided new Security Questions for you to provide us a second level of authentication. When you access the new Online Banking for the first time, you will be required to provide us with updated question/answers.

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What happened to Mint.com after online banking upgrade?
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Q: What happened to Mint.com after online banking upgrade?

On Tuesday 1/21/14, Online Banking was upgraded to a new platform. Changing Online Banking platforms requires Intuit the parent company of Mint.com and Quicken to redevelop their download software thus creating an approximate two week window where you will be unable to download your data using the Mint.com. We apologize for any inconvenience this may cause.

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What is online banking?
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Q: What is online banking?

Online Banking is a means to conduct your banking business on a computer via the internet.

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Can I print out my statement using online banking?
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Q: Can I print out my statement using online banking?

Yes. If you have already enrolled in eStatements, simply select the eStatement link within Online Banking under the “Account Information” tab to view your statement. Thirteen months of statements are available from the date of enrollment. Though eStatements are able to be viewed online, you may want to print and/or save your statements.

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Are there any service fees for using online banking?
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Q: Are there any service fees for using online banking?

No, there are no fees to use Online Banking at Deere Employees Credit Union.

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Can I change my online banking password?
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Q: Can I change my online banking password?

Within Online Banking, click on the My Profile tab at the top of the page and then select Change Password on the left. From there you may update your password based on the requirements listed on this page.

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Can I view a copy of my cleared check on online banking?
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Q: Can I view a copy of my cleared check on online banking?

You can view copies of your cleared checks by clicking on the "View Image" link next to the check number in your account history.If you are unable to retrieve a draft image, please call (800) 338-6739 or, in Online Banking, click on the “Contact Us “ on the menu at the top of the page to send us a secure email with your request.

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In online banking, is it possible to transfer money from my account at the Credit Union to someone else's account at the Credit Union?
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Q: In online banking, is it possible to transfer money from my account at the Credit Union to someone else's account at the Credit Union?

Yes it is. Once in Online Banking, click on the “Transfers” tab in the menu on the top. In the “To:” section, select “Other Member”. You will need to know the members last name / account number / Share or Loan ID in order to make this transaction.

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What types of accounts can be viewed with online banking?
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Q: What types of accounts can be viewed with online banking?

You can view of all your accounts with Deere Employees Credit Union through Online Banking. 

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How do I access bill payment in online banking?
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Q: How do I access bill payment in online banking?

When in Online Banking, click on "Bill Payment” under the Services tab.

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How do I withdraw a check in online banking?
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Q: How do I withdraw a check in online banking?

When in Online Banking, select the gear wheel to the left of the share you want the funds to be withdrawn from. The Account Actions menu will appear. Then select Withdraw by Check from the list of options.

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Can I skip the security question set up page in online banking?
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Q: Can I skip the security question set up page in online banking?

No, you will not be able to skip the Security Questions page when logging into Online Banking. It is important that you choose your questions and answers because they serve as an additional layer of security for your account.

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How do I make a Credit Card payment in Online Banking?
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Q: How do I make a Credit Card payment in Online Banking?

While logged into Online Banking, select the Account Information tab towards the top left of the page and click on the Credit Card Link. You may also select the gear wheel to the left of your credit card and click on Manage Card. Both of these options launch My Card Info where you can make payments and view additional credit card information. If you have additional questions, please contact Member Services at (800) 338-6739.

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Are my Online Banking transactions secure?
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Q: Are my Online Banking transactions secure?

Yes. Deere Employees Credit Union provides secure financial services through a protocol known as the Secure Sockets Layer (SSL). This protocol prevents other computers from eavesdropping by encrypting all data transmitted between our site and your computer. The Secure Sockets Layer sends your browser a signed, non-forgeable, digital certificate to validate our site to you.

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I am locked out of Online Banking, how do I reset my password?
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Q: I am locked out of Online Banking, how do I reset my password?

On the right side of the main website, click on "Forgot Password/Unlock Account". You will be prompted for your account number, email address we have on file and last name on the account. You will then be emailed a temporary password. The temporary password is valid for 7 days and is case sensitive. Once you enter the temporary password, you will be prompted to create your own. You may also call us at (800) 338-6739 for assistance from one of our representatives.

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I am locked out of Online Banking, how do I reset my password?
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Q: I am locked out of Online Banking, how do I reset my password?

On the right side of the main website, click on "Forgot Password/Unlock Account". You will be prompted for your account number, email address we have on file and last name on the account. You will then be emailed a temporary password. The temporary password is valid for 7 days and is case sensitive. Once you enter the temporary password, you will be prompted to create your own. You may also call us at (800) 338-6739 for assistance from one of our representatives.

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Why am I locked out of Online Banking?
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Q: Why am I locked out of Online Banking?

We allow for several failed attempts before our system will freeze your login screen. Once a successful attempt is made, the counter is set back to zero. This is to prevent password guessing. To have your account unlocked, you may browse to www.dccu.com and click  on “Forgot Password/Unlock Account” link below the login button. You will be prompted for your account number, email address on file and last name on the account. You may also call us at (800) 338-6739 for additional assistance.

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I forgot my Online Banking password.
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Q: I forgot my Online Banking password.

Browse to www.dccu.com and click on "Forgot Password/Unlock Account?" below the login button. Provide us with your account number, email address and name and we will email you a temporary password to the primary email address on file. You may also contact Member Services at (800) 338-6739 for additional assistance.

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If another member transfers money into my account in Online Banking, can they see my balance?
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Q: If another member transfers money into my account in Online Banking, can they see my balance?

No, the person transfering the money to your account can not see any of your balances. 

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Why am I being asked a security question when I try to log in to Online Banking?
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Q: Why am I being asked a security question when I try to log in to Online Banking?

You are being asked a security question as an extra measure to ensure your identity. If you cannot remember your answer, please contact Member Services at (800) 338-6739.

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Who can I call if I am having technical problems with Online Banking?
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Q: Who can I call if I am having technical problems with Online Banking?

Questions may be handled by calling Member Services at (800) 338-6739.

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