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MEMBER STORIES

We love to hear a good story! Look below to see all what our members have to say about Deere Employees Credit Union.  Do you have a compliment or suggestion you’d like to share with us?  Share your feedback here.

“DECU has always been hands down the best I have experienced with banking. They have always answered any questions and assisted in any way they could to make my loans simple and easy with great rates that the banks can’t compete with. I trust using the credit union for 12 years now and would highly recommend them to any one of my fellow employees.”

-Chad Taylor

"I was asked: "What is the most important improvement we could make to the vehicle loan process?" I honestly couldn't think of one, the entire process was the most painless vehicle purchase I have ever made in my 54 yrs. I have always received absolute top tier, personalized service from my credit union and especially from the employees, Molly at Des Moines Works has been an absolute dream to conduct business with, very down to earth, always professional, cordial, courteous and knowledgeable, an asset to Deere Credit Union without a doubt! I look forward to my next vehicle loan already . . . Ronald R. "

- Ron R.
"Being retired military, I joined the Pentagon Federal Credit Union over 45 yrs ago. I noticed as they grew larger, the customer service and personal attention diminished. I was lucky to have a great second career with John Deere and joined DECU well over 20 yrs ago. Its amazing (and unusual in finance circles) but as DECU grew by offering great savings and loan rates, their personal service got better and better. I always get a friendly voice on the phone, fast same-day service on literally every request I have made. This is truly the best financial institution I have ever dealt with. I opened accounts for my grown children and they are doing the same for their children. This type of attention to detail and personal commitment can't be faked...its an integral part of DECU mission and focus. Great leadership, great people, great products. It doesn't get any better than this. Thank you, DECU."
-Paul Mallon

"Carrie Smith is one of the best loan officers that I have ever worked with. She is very personable and knows me and my family. She has helped me move all my finances to DECU. Great Experience! Does not feel like a bank, the people are great!"

-Michael Rome

"The primary reason would be that I am confident if I recommended someone to use DECU that they would receive great service from Julie as well. Customer Service is the name of the game and she gets it! It is HUGE to have a local contact to call/email/ meet with and ask any questions. Julie Barnes is our representative and she rocked it out! We went in to discuss options for our loan and how it could help us in other areas. Very pleased! "

-Stefan Johnson Styles

"Ebert FamilyLaura Laxy & Stacy Hageman did an outstanding job helping to execute our home loan. They were professional, responsive and helped make the entire process simple and worry free for my family. I would highly recommend DECU to anyone looking confidence and trust - where the employees are truly charismatic in helping their clients succeed. A+++ service. Thank you Laura, Stacy & the DECU team!"

-The Ebert Family

"As always, DECU makes the process incredibly easy. At JDF we talk a lot about how we can be “easy to do business with.” DECU has that figured out. Everyone I deal with is first class so I know that, even though a situation like moving, buying and selling a house, and obtaining a new mortgage can be stressful activities, DECU takes the stress out of it. As far as working with you personally Louie; it was awesome. You answered any and all questions and were always very responsive, knowledgeable, and friendly. I hope I’m not in the market for a new house again anytime soon, but if I am, DECU is going to be my first (and probably only) stop to make it happen. Thanks! Bill "
- Bill Connolly
"Whose banker calls them to tell them their ARM is going to increase? Ours! Jake has been helpful on each and every mortgage question. He helped us find the best solutions for each of our mortgages and was professional and friendly. I cannot image working with any other lender - DCCU rates are always the best; the service and people make it easy to navigate through each and every process. Jake Dawson is a true asset to DCCU."
- Sandra
"Its always a positive experience at the credit union. People treat you with respect and are interested in satisfying your needs. I had a less than satisfying experience trying to cash a check at a local bank. The check was drawn on the bank that I was attempting to cash the check. They asked for not one but two forms of identification and made me give a fingerprint on the check. The only thing they didn't ask for was a note from mommy. . so glad that never happens at the credit union. I have been a member for years a the credit union and the experience at decu is what banking should be like everywhere. "
- Jerry Miller
"Laura Laxy was fantastic to work with. She was extremely knowledgeable and very thorough. As always, it was another very positive experience with DECU. That's why I've been a member for so long. Keep up the great work. DECU is always my 1st choice for any and all financial needs. You people are the best and the easiest to work with."
- Steve K
"I had recently taken out a loan with Deere Employees Credit Union, Brian Steuer made it so easy. Not only do they have great rates, they are awesome to work with. So all and all, big shout out to Brian Steuer and DECU for making life easy and banking even easier."
- Randy T

As a DECU/DCCU member for many, many years, their staff is extremely phone-friendly. It's GREAT to (generally) always hear a "live" person's voice immediately upon calling. For the most part, the return response time is quick, as well, when an issue needs to be investigated/resolved! Everyone is very helpful and goes 'above & beyond', remaining calm, cool & collected, even when frustration sets in for those of us Senior Citizens who are not always "up" on the latest terminology & electronics. From time-to-time I even learn something new & enlightening during my telephone conversations, which I, personally, welcome. I can honestly say that the majority of my experiences and interactions with DECU staff members have been nothing but positive!

– Kay L.

Ranvir photo"The DCCU representative (Logan Spires) reached out to me well in advance of my arrival in the US. Everything was pre-planned and I had an account up and running in less than 2 days of starting office. Logan is also very approachable and able to provide answers to each query I had, right away. The paper work was minimal and needed only a few minutes to complete. Here again, Logan made it look like it was a breeze. The whole process has been flawless. "
- Ranvir
chandler photo"I had no issues with the service, Sandi was extremely helpful and helped me secure a financial route to better my credit and is continuously helping me. By far the best bank I have ever worked with. Keep up the good work! As I said in the other comment this is the best bank I've ever worked with and you actually feel valued here. You're able to speak with your representative and it doesnt have the big corporation feel, it's feels more like a second family and I love that. Already referred 3 people to this credit union and will continue to refer people."
- Chandler

Deborah photo"I was a first time buyer and was hesitant about making the move to buy my first car. I enjoyed the personalized service I receive with DECU. I always feel like DECU has my best interest in mind. "

- Deborah

"just love logan spires "
- pamela fitzgerald
"First, I just want to say thank you for all of your help along the way. You really helped us get the car we wanted and needed for our family. I know it's your job but i just felt like you took extra care of me and I'm grateful for that! Thanks Jenna!"
- Paris
Fred Mathis Jr Photo"It's amazing how God blesses you with friends in life. Gets you back on track to help you better prepare your future. I thank my credit union for helping me reach my goal one month sooner. Logan helped me improve my credit score. Ford F-150 here I come!" 
- Fred

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TESTIMONIALS

“DECU has always been hands down the best I have experienced with banking. They have always answered any questions and...Read More

"I was asked: "What is the most important improvement we could make to the vehicle loan process?" I honestly couldn't...Read More

"Being retired military, I joined the Pentagon Federal Credit Union over 45 yrs ago. I noticed as they grew larger,...Read More

"Carrie Smith is one of the best loan officers that I have ever worked with. She is very personable and...Read More

"The primary reason would be that I am confident if I recommended someone to use DECU that they would receive...Read More

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