We love to hear a good story! Look below to see all what our members have to say about Deere Employees Credit Union. Do you have a compliment or suggestion you’d like to share with us? Share your feedback here.
“DECU has always been hands down the best I have experienced with banking. They have always answered any questions and assisted in any way they could to make my loans simple and easy with great rates that the banks can’t compete with. I trust using the credit union for 12 years now and would highly recommend them to any one of my fellow employees.”
"I was asked: "What is the most important improvement we could make to the vehicle loan process?" I honestly couldn't think of one, the entire process was the most painless vehicle purchase I have ever made in my 54 yrs. I have always received absolute top tier, personalized service from my credit union and especially from the employees, Molly at Des Moines Works has been an absolute dream to conduct business with, very down to earth, always professional, cordial, courteous and knowledgeable, an asset to Deere Credit Union without a doubt! I look forward to my next vehicle loan already . . . Ronald R. "
"Carrie Smith is one of the best loan officers that I have ever worked with. She is very personable and knows me and my family. She has helped me move all my finances to DECU. Great Experience! Does not feel like a bank, the people are great!"
"The primary reason would be that I am confident if I recommended someone to use DECU that they would receive great service from Julie as well. Customer Service is the name of the game and she gets it! It is HUGE to have a local contact to call/email/ meet with and ask any questions. Julie Barnes is our representative and she rocked it out! We went in to discuss options for our loan and how it could help us in other areas. Very pleased! "
-Stefan Johnson Styles
"Laura Laxy & Stacy Hageman did an outstanding job helping to execute our home loan. They were professional, responsive and helped make the entire process simple and worry free for my family. I would highly recommend DECU to anyone looking confidence and trust - where the employees are truly charismatic in helping their clients succeed. A+++ service. Thank you Laura, Stacy & the DECU team!"
-The Ebert Family
As a DECU/DCCU member for many, many years, their staff is extremely phone-friendly. It's GREAT to (generally) always hear a "live" person's voice immediately upon calling. For the most part, the return response time is quick, as well, when an issue needs to be investigated/resolved! Everyone is very helpful and goes 'above & beyond', remaining calm, cool & collected, even when frustration sets in for those of us Senior Citizens who are not always "up" on the latest terminology & electronics. From time-to-time I even learn something new & enlightening during my telephone conversations, which I, personally, welcome. I can honestly say that the majority of my experiences and interactions with DECU staff members have been nothing but positive!
– Kay L.
"I was a first time buyer and was hesitant about making the move to buy my first car. I enjoyed the personalized service I receive with DECU. I always feel like DECU has my best interest in mind. "
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“DECU has always been hands down the best I have experienced with banking. They have always answered any questions and...Read More→
"I was asked: "What is the most important improvement we could make to the vehicle loan process?" I honestly couldn't...Read More→
"Being retired military, I joined the Pentagon Federal Credit Union over 45 yrs ago. I noticed as they grew larger,...Read More→
"Carrie Smith is one of the best loan officers that I have ever worked with. She is very personable and...Read More→